Return & Refund Policy
Return & Refund Policy
At Galverixa, we aim to provide customers with a smooth and dependable shopping experience. If your purchase does not meet your expectations, please review the following return and refund terms.
Order Cancellation
Cancellation requests can only be accepted before an order enters the processing or fulfillment stage.
If your cancellation request is approved, the payment amount will be refunded to the original payment method used during checkout.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
To request an order cancellation, please contact our support team as soon as possible:
Email:
service@galverixa.com
Return Eligibility
Customers may request a return within 30 calendar days after receiving their order.
To be eligible for a return, the product must meet the following conditions:
- The item has not been used, damaged, or altered;
- The product remains in its original condition;
- Original packaging, accessories, and included materials are provided where applicable;
- Proof of purchase or valid order information is available.
Before returning any item, customers must contact our customer service team and receive return approval.
Returns sent without prior authorization may not be processed.
How to Submit a Return Request
To begin a return request, please contact:
Email:
service@galverixa.com
Please include the following information:
- Order number;
- Product name;
- Reason for requesting a return;
- Photos or videos showing the product condition when necessary.
After reviewing your request, our team will provide further instructions regarding the return process.
Return Shipping Address
Please do not send returned products directly to our registered business address.
Once your return request has been approved, we will provide the correct return destination and detailed shipping instructions.
Return Shipping Responsibility
For returns caused by personal preference or customer-related reasons, including:
- Selecting the wrong product;
- Changing your mind after purchase;
- No longer needing the item;
- Personal preference considerations;
the customer is responsible for the return shipping costs.
For items received with issues such as:
- Damage during delivery;
- Manufacturing defects;
- Incorrect products;
- Products significantly different from the description;
Galverixa will review the situation and provide an appropriate solution, which may include replacement, refund, or return assistance.
Refund Processing
After the returned item is received and inspected, we will notify you of the refund result.
Approved refunds will be processed to the original payment method within:
5–10 business days
The actual time for funds to appear may vary depending on your bank, card issuer, payment provider, or financial institution.
Refunds Not Received
If your refund has not appeared within the expected timeframe, please:
- Confirm your bank or payment account balance;
- Contact your payment provider for additional information;
- Reach out to our customer support team if further assistance is needed.
Email:
service@galverixa.com
Contact Information
For questions regarding returns, refunds, or order assistance, please contact us:
Brand Name:
Galverixa
Legal Company Name:
Shanghai Shibishan Technology Co., Ltd.
Customer Support Email:
service@galverixa.com
Business Address:
3/F, Building 2, No. 715 Yingshun Road, Qingpu District, Shanghai, China